Warranty Policy

Warranty Policy


How long is the warranty for SL-UV sanitized products?

 

We offer a twelve-month limited warranty on all our product modules/bodies. life of UV light tube is 8000 hours


What is covered in the warranty of Sl-UV sanitizer products?


Our warranty includes electricals and UV light tubes. See the LIMITED WARRANTY COVERAGE section below for the complete details.


Is a broken light tube covered by UV light tube products warranty?


(1) If the UV light tube gets delivered to you broken/cracked or in poor condition (due to courier mishandling or factory defect), it is covered by our warranty but you only have exactly 24 hours from the date and time of delivery to report the damaged UV light tube to us. Damaged/broken UV light tube reports outside of the 24-hour timeframe will no longer be covered by our warranty.


(2) In relation to number (1) above, broken/cracked UV light tube reports outside of the 24-hour timeframe will automatically be considered as customer mishandling and will not be covered by our warranty and will not be eligible to undergo our exchange & refund policy.


(3) UV light tube damages which occurred during product assembly are not covered by our warranty.


(4) UV light tube damages due to customer negligence/mishandling are not covered by our warranty.


Are physical damages covered by SL-UV sanitizer products warranty?


(1) If the unit/s get delivered to you broken/cracked or in poor condition (due to courier mishandling or factory defect), it is covered by our warranty but you only have exactly 24 hours from the date and time of delivery to report the said physical damage to us. Damaged/broken unit reports outside of the 24-hour timeframe will no longer be covered by our warranty.


(2) In relation to number (1) above, broken/cracked unit reports outside of the 24-hour timeframe will automatically be considered as customer mishandling and will not be covered by our warranty and will not be eligible to undergo our exchange & refund policy.


Limited warranty coverage


SL-UV SANITIZER  warranty obligations are limited to the terms set forth below:


SL-UV SANITIZER as defined below warrants products against defects in materials, electronics, and workmanship under normal use to the original end-user purchaser within the Warranty Period (six months from date of purchase for product modules/bodies which includes electricals and all UV light tube types).


If hardware or electric defect arises and a valid claim is received within the Warranty Period, SL-UV SANITIZER will either:


(1) Replace with new products


(2)or refund the purchase price of the product


If and only if the defect is proven to be beyond repair by SL-UV SANITIZER technical team.


Exclusions & limitations

 

SL-UV SANITIZER does not warrant that the operation of the product will be uninterrupted or error-free. SL-UV SANITIZER is not responsible for damage arising from failure to follow instructions relating to the product’s assembly and/or use. For product technical concerns which occurred outside of the Dec-month warranty period, you will be responsible for shipping charges to and from SL-UV SANITIZER warehouse and will shoulder the cost of replacement parts and labor fee.


This warranty does not apply:


(a) to damage caused by use with non-SL-UV SANITIZER products;


(b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes;


(c) to damage caused by operating the product outside the permitted or intended uses described by SL-UV SANITIZER;


(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not an SL-UV SANITIZER representative;


(e) to a product or part that has been modified to significantly alter functionality or capability;


(f) to consumable parts, unless expressly specified and damage has occurred due to a defect in materials or workmanship.


(g) breakage of the UV light tube due to customer mishandling which includes breakage during assembly. Please refer to the manual or contact us if you need any assistance with the assembly of our products.

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